Frequently Asked Question

● For custom-branded products, such as cotton swabs with your brand packaging, the minimum order quantity is usually 10,000 packs.
● For generic products with blank packaging, like bamboo toothbrushes, we do not have a minimum order requirement (we will need to verify that our stock style meet your requirement.)
● If you’re looking for new products and don’t have specific requirements yet, we’ll send you a catalog. Once you select the product specs and quantities, we’ll provide the best quote.
● If you already have product specifications and packaging needs, please send them to us, and we’ll give you a more accurate quote.
Of course! Our main business is customizing eco-friendly products for global brands. Please send us your logo and packaging artwork, and we will make product samples based on your requirements.
● Confirm product by photo first, then custom sample specifications and printing. ● Double-confirm printing plate-making. ● Send customized samples for confirmation. ● Quality inspectors ensure product quality, with photos/videos for confirmation. ● Confirm packaging and loading with photos/videos. ● The contract provides refunds/compensation items for any quality issues. ● The sales manager is responsible for tracking any issues throughout the entire process, from sample to production and after-sales, ensuring continuous follow-up on your order.
Our product samples are free of charge. However, if custom packaging is required, a printing plate fee will apply (which will be refunded on subsequent orders). Additionally, the international shipping cost for samples needs to be covered. We offer discounted international shipping through our special channels.
● Samples are usually sent via international couriers like FedEx, DHL, UPS, etc.
● Large orders are typically shipped by sea or air freight.
● You can specify your own international freight forwarder; if you don’t have one, we can also provide door-to-door service.
① Accepted Payment Type: T/T, L/C, Credit Card, PayPal, etc. ②Accepted Delivery Terms: FOB, CFR, EXW, DDP ③Accepted Payment Currency: USD, CNY, etc.
● Email our sales manager jane@cottonmay.com
● You may also submit the inquiry form on our website, we will contact you via email within 24 hours.